Return & Refund Policy

Effective Date: August 23, 2026

At TRYVE Foods & Beverages Pvt. Ltd., we take the quality and safety of our food products seriously. Since our products are food items, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, defective, incorrect, or appears to have been tampered with, we are happy to help.

1. No Returns on Food Products

For hygiene, food-safety, and quality reasons, TRYVE does not accept returns or exchanges for food products after delivery.

This includes products that:

• You no longer want

• Were ordered by mistake

• Do not suit your personal taste

• Were purchased in the wrong quantity

• Were opened or partially consumed

Please check your order carefully before placing it.

2. Damaged or Tampered Products

If your package arrives damaged, leaking, broken, or appears to have been tampered with, please contact us as soon as possible.

To help us resolve the issue quickly, please send:

• Your order number

• Clear photographs of the package and product

• A photograph of the shipping label

• A brief description of the issue

We recommend contacting us within 48 hours of delivery.

After reviewing the issue, TRYVE may offer a replacement or refund, depending on the circumstances.

3. Incorrect Product

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide a refund, as applicable.

4. Expired or Quality-Related Issues

If you receive a product that is expired, has an incorrect expiry/best-before date, or has an apparent quality or packaging issue, please contact us immediately.

Please do not consume the product if you believe there is a safety or quality concern.

We may request photographs, batch details, packaging information, or other details to investigate the issue.

Depending on the outcome of our review, we may provide a replacement or refund.

5. Refunds

If your refund is approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.

6. Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been processed or dispatched.

Once an order has been processed or shipped, cancellation may no longer be possible because our products are food items.

If your order has already been dispatched, the order will be subject to this Return & Refund Policy.

7. Refunds for Undelivered Orders

If an order cannot be delivered because of an issue attributable to TRYVE or our delivery partner, we will review the situation and, where applicable, provide a refund or arrange another delivery.

However, if delivery fails because of an incorrect address, incomplete address, unavailable recipient, refusal to accept the package, or other circumstances attributable to the customer, additional delivery charges may apply for re-shipment.

8. How to Contact Us

For any return, replacement, refund, or product-quality concern, please contact our customer support team with your order number and relevant photographs.

TRYVE Foods & Beverages Pvt. Ltd.

Email: support@tryvefoods.com

Phone/WhatsApp: +91 9030033312

Website: tryvefoods.com

We will review each genuine product-related complaint fairly and work to provide a suitable resolution.

9. Policy Updates

TRYVE may update this Return & Refund Policy from time to time to reflect changes in our products, services, operational practices, or applicable requirements.

Any updated policy will be published on this page with the revised effective date.

TRYVE — Real Food. Real Peace.