Shipping policy

Shipping Policy

Effective Date: August 23, 2026

At TRYVE Foods & Beverages Pvt. Ltd., we want your order to reach you safely, fresh, and in good condition.

This Shipping Policy explains how we process and deliver orders placed through the TRYVE website.

1. Shipping Locations

TRYVE currently delivers products to serviceable locations across India.

Delivery availability may depend on the location, courier serviceability, and other logistical factors.

If your location is not serviceable, you will be informed during checkout or contacted by our customer support team.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during periods of unusually high demand may require additional processing time.

Once your order has been dispatched, you will receive the available tracking information through the contact details provided during checkout.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately:

3–7 business days

depending on the delivery location and courier service.

Delivery to remote or non-metro locations may take longer.

Please note that these are estimated delivery timelines and not guaranteed delivery dates.

Unexpected delays may occur due to weather conditions, public holidays, courier disruptions, high order volumes, natural events, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

TRYVE may offer free shipping on selected orders, products, promotional campaigns, or orders above a specified value.

Shipping offers may change from time to time.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/flat number
Street/locality
City
State
PIN code
Valid phone number

TRYVE is not responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate address information provided by the customer.

If an order needs to be re-shipped because of an incorrect address or failed delivery attributable to the customer, additional shipping charges may apply.

6. Tracking Your Order

Once your order has been dispatched, tracking information will be shared with you where available.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their delivery procedures.

Please ensure that someone is available to receive the order at the provided delivery address.

If the customer is unavailable, refuses delivery, or does not respond to the courier's delivery attempts, the shipment may be returned to the sender.

Any re-shipment may be subject to additional shipping charges.

8. Delayed Delivery

If your order is taking longer than the estimated delivery period, please contact TRYVE customer support with your order number.

We will coordinate with the relevant delivery partner and provide an update wherever possible.

Delivery delays caused by courier partners or circumstances beyond TRYVE's reasonable control do not automatically qualify for a refund or compensation.

9. Damaged or Tampered Packages

Please check the package when you receive it.

If the package appears to be:

Heavily damaged
Open or tampered with
Leaking
Torn or otherwise compromised

please take clear photographs of the package before opening or using the product, wherever possible.

Contact TRYVE customer support within 48 hours of delivery and provide:

Order number
Photographs of the package
Photographs of the product
Shipping label photograph
Description of the issue

We will review the matter and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

10. Incorrect Product Delivered

If you receive a product that is different from the product you ordered, please contact us within 48 hours of delivery.

Please provide photographs of the product, packaging, and shipping label along with your order number.

After verification, TRYVE may arrange a replacement or refund, as applicable.

11. Food Products & Storage

TRYVE products are packaged food products.

Once delivered, customers are responsible for storing the products according to the storage instructions provided on the packaging.

TRYVE cannot be held responsible for product deterioration caused by improper storage, exposure to excessive heat or moisture, mishandling, or failure to follow the storage instructions.

12. Undelivered or Returned Shipments

If a shipment is returned to TRYVE because of:

Incorrect address
Incomplete address
Customer unavailability
Refusal to accept delivery
Failure to respond to delivery attempts
Other circumstances attributable to the customer

TRYVE may contact the customer regarding re-shipment.

Additional shipping charges may apply for re-shipment.

Because our products are food items, a returned food shipment may not be suitable for resale. Any refund request will therefore be reviewed on a case-by-case basis, subject to applicable law and our Return & Refund Policy.

13. Cancellation After Dispatch

Once an order has been processed or dispatched, cancellation may no longer be possible.

For food-safety and hygiene reasons, delivered food products generally cannot be returned simply because the customer has changed their mind.

Please refer to our Return & Refund Policy for eligible product-related issues.

14. Force Majeure

TRYVE shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Floods
Strikes
Government restrictions
Public disturbances
Transportation disruptions
Courier service interruptions
Pandemics or similar emergencies
Other unforeseen events

15. Contact Us

For shipping or delivery-related questions, please contact:

TRYVE Foods & Beverages Pvt. Ltd.

Email: support@tryvefoods.com

Phone/WhatsApp: +91 9030033312

Website: tryvefoods.com

Please keep your order number available when contacting customer support.

Last Updated: August 23, 2026